Frequently Asked Questions

How do I make the Switch?

If you are even thinking about switching companies the first thing to do is call your current supplier and request you do not receive any more fills. We highly recommend that you also put a note under the lid of your propane tank, to better protect from receiving a fill. Once you receive the contract we ask that you fill it out completely and return it to the office with the appropriate form of money by the date specified on the agreement. Please be sure you check your house for copper gas piping. WE CANNOT SET A TANK IF THERE IS COPPER GAS PIPING FROM THE BACK OF THE SECOND STAGE REGULATOR TO ALL OF THE GAS APPLIANCES IN THE HOUSE. Once the contract is in the office it is very important that you monitor your current tank and call the office when it is at 10%. At that point we will put you on the schedule and book out the installation date a couple of days. We would like your tank to be as close to 5% as possible. When the switch actually happens it is required that someone is home. S&F will set your old tank aside, hook-up your new S&F tank, and run some tests to make sure your propane system is safe and complete. After the switch it is your responsibility to call your old provider to have them pick up their tank.

When do I get my delivery?

Keep in mind that S&F Propane only offers a keep-full service. Once a customer your tank will be put on a route with the rest of the tanks in your area. Normally, you will receive a fill every 6-8 weeks per heating season. S&F Propane considers August-April (depending on weather this could be longer) a heating season.

When do I pay?

S&F Propane has a NET 15-Day payment policy. When you receive a delivery from S&F Propane, the driver will leave the bill and a payment envelope on your door. This will be your only bill.

Do you have a Pre-Buy program?

S&F Propane offers Pre-Buy for both new and existing customers. Pre-Buy is a locked in price and will stay consistent throughout the season, it will not change if market price was to fall below it or go above it. Information for Pre-Buy is sent out early August. Included in the information is S&F's recommendation on how much to Pre-Buy; this number is based off of your average annual usage. The Pre-Buy payment is due every year by September 1st. Pre-Buy credit left over at the end of the year will roll over into the following year's Pre-Buy pricing. If you elect to no longer do Pre-Buy the leftover balance at the end of the year can either be refunded or just left as a gas credit on your account.

Do you have a Budget Plan?

Yes. A Budget plan is really simple math. Annual usage x $___ /gal x 4% tax divided by the number of months left in the heating season.

Can I create my own line of credit?

Yes. You are more than welcome to send payments any time of the month and have that amount applied to your S&F account. You determine the amount each time and the money will accumulate in your account. (Just an idea . . . When you get a delivery, you can send a check for half and a Sticky note instructing S&F to take the other half out of your account.) As long as the delivery is paid in full by the 15th day. This is a great program for C.O.D accounts

I have alternative heating, how does that affect me?

S&F does not charge more per gallon for “low users”. However S&F does need to be efficient with the delivery truck. Your delivery would be placed on a 1 and 4 route. Meaning 1st route of the season (Aug/Sept) and the 4th route of the season (Feb/Mar).

Do I have to pay a Tank Rent?

S&F Propane charges an annual tank rental fee of $85.00 to all customers, regardless of tank size and usage. Tank Rentals are not pro-rated.

What if I need financial assistance with filling my tank?

The Michigan Propane Gas Association (MPGA) has launched a new website to help Michigan residents pay their heating bills. Click here for more information: HeatingMyHome.org